Managed IT & Support
Your entire IT department — for a flat monthly rate.
From helpdesk tickets to proactive infrastructure monitoring, Core Tech 365 handles every aspect of your IT so your team can focus on what they do best. No more scrambling when things break — we prevent problems before they happen.
What's Included
Everything You Need
24/7 Helpdesk Support
Our team is available around the clock via phone, email, and chat. Real humans, fast responses — average under 1 hour.
Proactive Monitoring
We monitor your servers, workstations, and network 24/7 — catching issues before they become outages.
Patch Management
Automated OS and software updates keep your systems secure and running smoothly without disrupting your workflow.
Onsite Support
When remote fixes aren't enough, our technicians come to you. Hardware installs, office moves, and hands-on troubleshooting.
User Onboarding & Offboarding
New hire? Departure? We handle account setup, device provisioning, and secure offboarding — fast and thorough.
IT Strategy & Planning
Quarterly business reviews and technology roadmaps aligned to your growth goals — not just break-fix.
Why It Matters
The Core Tech 365 Difference
We don't just deliver a service — we become your trusted technology partner. Every solution is tailored to your business size, budget, and goals.
- Predictable flat monthly cost — no surprise invoices
- Dedicated account manager who knows your business
- Sub-1-hour average response time for critical issues
- Proactive approach reduces downtime by up to 80%
- Scales with your business — add users and locations easily
- Vendor management included — we deal with Microsoft, ISPs, and more
- Detailed monthly reporting on tickets, uptime, and performance
FAQ
Common Questions
What does "managed IT" actually mean?
Managed IT means we take full responsibility for your technology infrastructure — monitoring, maintaining, and supporting it on an ongoing basis for a flat monthly fee. Think of us as your outsourced IT department.
How quickly do you respond to issues?
Our average response time for critical issues is under 1 hour, 24/7. For standard requests, we typically respond within 2-4 business hours. You'll always know the status of your ticket through our client portal.
Do you support remote and hybrid teams?
Absolutely. We support users wherever they work — office, home, or on the road. Our remote management tools let us resolve most issues without an onsite visit.
What size businesses do you work with?
We specialize in small and medium businesses with 5 to 250 employees. Our services are right-sized for SMBs — you get enterprise-grade support without enterprise-grade complexity or cost.
Explore other services
Ready to Get Started?
Get a free assessment and see how Core Tech 365 can transform your IT.